✅7-Day Money-Back Guarantee on first-time subscriptions where the service failed to function as described. No lengthy disputes. We make it simple.
1. Digital Service Nature
Our platform is a digital software service. No physical goods are delivered, shipped, or returned. Subscription fees provide access to a cloud-based platform. By purchasing, you acknowledge the digital nature of the service and that standard physical return policies do not apply.
2. Free Trial
Every new account receives a limited trial — no payment required. We strongly encourage using the free trial to evaluate the platform before purchasing. This ensures the service meets your needs before any financial commitment.
3. Refund Eligibility
✅ Full Refund Eligible
You qualify for a full refund when
all of the following apply:
- It is your first-time payment on our platform
- Request is submitted within 7 calendar days of payment date
- The service experienced a documented technical failure preventing normal use
- You have not successfully processed more than 30 minutes of content on the paid plan
⚡ Partial Refund Considered
- Service unavailability exceeding 72 consecutive hours — pro-rated credit for downtime period
- Accidental plan upgrade within 48 hours — price difference refunded upon request
❌ Not Eligible for Refund
- Renewal charges (subsequent monthly payments after the first)
- Change of mind after successfully processing content on the paid plan
- Dissatisfaction with output quality that meets our described specifications
- Refund requests submitted more than 7 days after payment
- Accounts suspended for Terms of Service violations
- Processing more than 30 minutes of content on the paid plan before requesting refund
- Promotional pricing or trial-to-paid conversion offers
4. How to Request a Refund
Email us at support@takeshorts.com with the following:
- Subject: Refund Request — [Your Registered Email]
- Your registered email address
- Date of payment
- Amount paid
- Description of the issue experienced
5. Cancellation
How to Cancel
Cancel anytime by emailing support@takeshorts.com with subject: "Cancel Subscription — [Your Email]". We confirm cancellation within 24 hours.
What Happens After Cancellation
- Access continues until the end of your current paid billing period
- No further charges are made
- Account reverts to the free plan after period ends
- Your job history remains accessible for 30 days post-cancellation
- Generated output remains downloadable for 30 days
6. Delivery Policy
⚡Immediate digital delivery. Our platform delivers instantly upon successful payment. There is no physical shipping, no waiting period, and no delivery fee.
- Free plan: Active immediately upon sign-in
- Paid plans: Activated within minutes of confirmed payment (maximum 2 hours)
- Generated output: Available for download immediately upon processing completion
If your paid plan is not activated within 2 hours of a confirmed payment, contact us and we will activate it manually within 1 hour.
7. Disputes & Chargebacks
We resolve the vast majority of billing concerns quickly and fairly through direct communication. We ask that you contact us before initiating a chargeback or payment dispute with your bank. Chargebacks initiated without prior contact may result in account suspension. If contacted first, we commit to resolving all legitimate billing concerns within 2 business days.